Client Service Agreement

This Client Service Agreement ("Agreement") sets forth the standard terms and conditions under which Gyanranjan Priyam ("Developer", "Consultant") provides bespoke web development, frontend engineering, SaaS application development, and technical consulting services to the client entity or individual ("Client").

Statement of Work (SOW) & Estimates

Each individual project engagement is governed by a mutually agreed Statement of Work (SOW), project brief, or formal quote specifying deliverables, milestones, technical architecture, cost, and delivery schedule. In the event of any conflict between this Agreement and a specific SOW, the terms of the signed SOW shall prevail.

1. Website Development (Starting at ₹12,000 / $299)

Standard timeline: 4–7 business days. Deliverables include responsive mobile-first UI, Core Web Vitals optimization, technical SEO metadata architecture, DNS/deployment setup on Vercel/Cloudflare, and 30 days post-launch warranty support.

2. Frontend Engineering (Starting at ₹20,000 / $499)

Standard timeline: 2–3 weeks. Deliverables include pixel-perfect implementation from Figma or design systems, modular React/Next.js component libraries, animations (Framer Motion / GSAP), state management, and WCAG accessibility compliance.

3. SaaS Development (Starting at ₹50,000 / $1,499)

Standard timeline: 3–5 weeks. Deliverables include full-stack MVP architecture, authentication (Better Auth / NextAuth / Supabase), database schemas & migrations (PostgreSQL / Prisma ORM), subscription billing (Stripe / Razorpay), and administration dashboards.

4. Custom Architecture & AI Integrations (Custom Quote)

Deliverables include custom LLM pipelines (Gemini API, Claude, OpenAI), agentic workflows, high-concurrency microservices, or enterprise system refactoring governed by agile sprint deliverables.

Standard Deposit Structure

Unless an alternative milestone schedule is explicitly specified in the project SOW, engagements follow a milestone payment schedule:

• 50% Upfront Initial Deposit: Payable prior to sprint scheduling and engineering commencement to reserve engineering capacity.
• 50% Final Settlement: Payable upon milestone acceptance, staging demonstration approval, and prior to production repository handover or domain deployment.

Multi-Phase Sprints (For Large SaaS Projects)

For multi-month projects, billing may be partitioned into three phases: 40% initial kickoff deposit, 30% alpha/staging milestone approval, and 30% final production handover.

Currency & Invoicing

Invoices are issued in Indian Rupees (INR) for domestic clients (payable via UPI, IMPS, NEFT, or Razorpay) or US Dollars / Euros (USD/EUR) for international clients (payable via Stripe or International Wire Transfer). Invoices are due within 7 calendar days of receipt.

Timely delivery depends on active client collaboration. Client agrees to provide necessary brand assets, design tokens, copywriting, database access, third-party API credentials, and feedback within three (3) business days of request.

If client feedback or required assets are delayed by more than ten (10) consecutive business days without prior notice, Developer reserves the right to pause the project schedule and adjust final delivery milestones based on availability.

Transfer of Custom Project Code

Upon complete settlement of all project invoices in full, 100% of the custom source code, proprietary UI designs, and documentation created specifically for Client under the relevant SOW are transferred exclusively to Client.

Open-Source & Pre-Existing Utilities

Client acknowledges that modern web applications utilize open-source frameworks (e.g. Next.js, React, Tailwind CSS, shadcn/ui) and standard developer utility modules. Such third-party libraries remain licensed under their respective open-source licenses (such as MIT, Apache 2.0, or BSD).

Developer Portfolio Showcase

Developer retains the non-exclusive right to display non-confidential screenshots, live URLs, and descriptions of the completed project in his portfolio, case studies, and resume, unless Client has executed an explicit Non-Disclosure Agreement (NDA) prohibiting public attribution.

All custom engineering projects delivered by Developer include thirty (30) calendar days of complimentary post-launch warranty support, commencing on the date of production deployment or code handover.

Warranty Coverage

The warranty covers the correction of verified defects, broken responsive layouts, or reproducible bugs that deviate from the agreed SOW specifications.

Exclusions

The warranty does not cover: new feature requests or scope modifications, third-party API outages or unannounced vendor deprecations, hosting provider downtime, or bugs introduced by Client or third-party developers modifying the source code after delivery.

Both Developer and Client agree to hold each other's proprietary business information, business models, source code, credentials, customer data, and trade secrets in strict confidence. Neither party shall disclose Confidential Information to any third party without prior written consent, except as required by law.

Developer is pleased to countersign mutual Non-Disclosure Agreements (NDAs) prior to receiving proprietary designs, unreleased product ideas, or sensitive API keys.

To the maximum extent permitted by applicable law, Developer's total aggregate liability to Client under any cause of action arising out of or related to this Agreement or any SOW shall be strictly capped at the total amount actually paid by Client to Developer under the specific SOW giving rise to the claim.

Developer shall not be liable for any lost profits, lost revenue, indirect, consequential, or punitive damages resulting from server downtime, third-party service failures, or data loss.

Either party may terminate a project engagement by providing seven (7) business days written notice. In the event of early termination, Developer will bill Client for all hours worked and milestones completed up to the date of notice. Client will receive all completed source code, design assets, and work-in-progress, and any unearned advance balance will be refunded in accordance with the Refund Policy.