Refund & Cancellation Policy

At priyam.tech, I am committed to building long-term, high-trust relationships with clients. Because custom software engineering, frontend architecture, and bespoke UI design involve dedicated engineering calendar slots, intellectual property creation, and intensive discovery, this Refund & Cancellation Policy clearly outlines how cancellations, deposits, and refunds are managed.

Please review these terms prior to initiating a paid development sprint or project milestone.

Free Discovery & Feasibility Calls

Initial consultation and project discovery calls scheduled via Cal.com are provided free of charge. You may reschedule or cancel your appointment at any time up to two (2) hours prior to the scheduled time using the link provided in your confirmation email.

Paid Architecture Consultation

If a dedicated, paid architectural deep-dive or technical code audit is booked, cancellations made at least twenty-four (24) hours in advance will receive a 100% full refund.

Initial Upfront Deposit (50%)

Upfront project deposits secure dedicated development capacity and initiate architectural scoping. The following cancellation rules apply to initial deposits:

• Pre-Kickoff Cancellation: If you cancel the engagement within forty-eight (48) hours of deposit payment AND before project discovery or development has commenced, you are entitled to a 100% full refund (minus any non-refundable payment gateway transaction fees).
• Post-Kickoff Cancellation: Once architectural wireframing, UX design, repository initialization, or coding has begun, the initial deposit is non-refundable as it compensates Developer for allocated engineering time and scoping.

In-Progress Milestone Cancellations

If a project is discontinued mid-way by mutual agreement or written notice:

• Client will only be invoiced for completed milestones or verified hours worked up to the date of written notice.
• Any unused advance payments held for future unstarted milestones will be promptly refunded within 7–10 business days.
• All source code, component files, and design assets developed up to that point will be delivered to Client.

Completed & Approved Deliverables

Once a project milestone or final deliverable is reviewed, approved by Client, and transferred to Client's production infrastructure, payments for that milestone are non-refundable. Any subsequent technical defects are remedied under the 30-Day Post-Launch Warranty at no additional fee.

If you encounter any unexpected bugs, responsive layout defects, or functional errors following delivery, they will be resolved under the complimentary 30-Day Post-Launch Warranty rather than requiring a refund dispute.

Developer will prioritize and patch verified deviations from the agreed Statement of Work (SOW) within three to five (3–5) business days of notification.

Free Open-Source Templates

Open-source starter templates hosted on GitHub are provided free of charge under the MIT License with no purchase or refund considerations.

Commercial / Premium Digital Assets

Due to the irrevocable and non-returnable nature of downloadable digital files and source code repositories, purchases of commercial templates or downloadable UI kits are non-refundable once download access or repository permissions have been granted, unless the digital files are demonstrably corrupted and Developer is unable to provide a functional replacement within seven (7) business days.

Both parties agree to address any concerns, scope misalignments, or dissatisfaction in good faith. Before filing a chargeback or payment dispute with your bank, credit card issuer, Stripe, or Razorpay, you agree to contact hello@priyam.tech to work towards an amicable resolution.

Filing an unsubstantiated chargeback for work delivered in accordance with an agreed Statement of Work constitutes a material breach of contract and may result in immediate suspension of warranty support, revocation of code licenses, and collection proceedings.

Approved refunds are processed within five to ten (5–10) business days following mutual written confirmation. Refunds are remitted strictly using the original payment channel (Stripe, Razorpay, or Direct Bank Wire).

Depending on your financial institution or credit card provider, the funds may take an additional three to five (3–5) business days to reflect on your account statement.

To request a cancellation or refund, please send an email to hello@priyam.tech with the following information:

• Project Name and Date of Kickoff
• Invoice Number and Payment Receipt
• Detailed explanation of the cancellation reason

All requests are acknowledged within twenty-four (24) business hours.